Frequently Asked Questions About Our Terms
Reset your password immediately using the 'Forgot Password' link on the login page. If you believe your account was accessed without permission, contact live chat support right away. We'll review your recent activity, verify your identity, and lock the account until you confirm the correct details.
No. Our terms prohibit duplicate accounts. If we detect multiple accounts from the same person, phone number or device, we'll close all but one without refund. One account per individual helps us prevent fraud and keep the platform fair for everyone.
Deposits clear in under a minute once we confirm your payment method. Withdrawals require identity verification and take up to two hours to reach your wallet. Minimum deposit is Rp 10,000; minimum withdrawal is Rp 50,000. Your withdrawal account must match the name on your binjaytoto account.
We may suspend your account if we detect unusual activity, suspected fraud, or breach of these terms. If this happens, we'll notify you in your inbox or via email within 24 hours and explain the reason. You can request a review by contacting support with evidence.
Your balance remains indefinitely. We don't charge inactivity fees. If your account remains unused for 12 months, we may close it and transfer your balance to your registered payment method. We'll send a notice to your email 30 days before closure.
Game availability depends on local law in your region. Some games, betting types or limits may not be accessible in all areas of Indonesia. Our system automatically adjusts your lobby based on your location. If a game is restricted for you, that's a regional legal requirement, not a platform limitation.
Yes. Contact support with your account number, game ID or transaction ID and describe the issue. We'll review the game log or payment record and reply within 48 hours. If we find an error, we'll correct it. If the outcome stands, we'll explain why with the underlying data.
